IoT Support

Support Guidance 2

• Milesight-IoT Technical Support Guidance
• Milesight-IoT Naming Convention

Debug Tool 6

• How to Assign a Static IP Address to Windows PC
• How to Access the Command Line Interface (CLI)
• Milesight Router/CPE Recovery Operations
• Milesight Gateway/Miner Recovery Operations
• How to Clean Cache & Cookies of Browser

View all 6

November-2024 2

• Can Milesight IoT Cloud receive retransmission data?
• How to install ToolBox App to FT101 Device?

October-2024 4

• AM3xx Report Abnormal CO2 Value 65535ppm
• How to Read Modbus Channel Value when Quantity is over 1?
• How to Restore Back Cover of UC5xx Series Controller
• What is the Wi-Fi Password when connecting to Gateway or Router?

September-2024 3

• AT101 Display Coordinates of the Opposite side of the Earth
• How find WT series encoders?
• Fail to Get the BACnet Object Values in Milesight Gateway

August-2024 5

• Why SG50 Fail to Add to Milesight IoT Cloud
• Add MQTT/HTTP/BACnet Transmission when Milesight IoT Cloud is enabled
• How to Support PoE Control on UR3x Routers?
• UG67 does not have option to configure Antenna Type
• Fail to Read Modbus Channel Data of UC50x via latest ToolBox App

July-2024 4

• Why UG63 Fail to Add to Milesight IoT Cloud
• Locally Upload Payload Codec Library file to Milesight Gateway
• ToolBox App Can not work with Samsung S24 and Google Pixel 8
• What's the Difference between UG63 Old and New Version?

Getting Started 6

• VS133/VS133-P Installation Guide
• VS133/VS133-P Configuration Guide
• VS34x Configuration Guide
• VS350 Configuration Guide
• VS351 Installation Guide

View all 6

Using Devices 7

• How to Use Line Crossing Counting in VS121 Sensor
• How to Use Region People Counting in VS121 Sensor
• Connect VS121-P to ThingsBoard via MQTT
• X5 Sensing Camera-AWS Integration via MQTT
• How to Use Milesight IoT Cloud to Manage VS121

View all 7

Trouble Shooting 1

• Troubleshooting: VS13x Inaccurate Counting

Getting Started 6

• How to Change LoRaWAN Frequency of Milesight LoRaWAN Sensors
• How Rejoin Mode Work on Milesight LoRaWAN Nodes
• How to Sync Time on Milesight LoRaWAN Nodes
• How to Use Data Retransmission Function on Milesight Sensors
• How to Use Milesight D2D Featuring LoRa on Milesight Nodes

View all 6

Sensor Integrations 15

• The Things Stack-Milesight LoRaWAN Device Integration
• ChirpStack V4 Integration
• ChirpStack V3 Integration
• AWS IoT Core for LoRaWAN - Milesight Sensors Integration
• Actility ThingPark Integration

View all 15

Sensor Installation 2

• WT101 Smart Radiator Thermostat Installation Guide
• How to Replace HCHO/O3 Sensor of AM319

Using IAQ & TH Sensors 6

• A Guide to Know Milesight CO2 Sensor and Calibration
• How to Calibrate CO2 Value of AM107/EM500-CO2
• How to Switch Screen Display Modes on Milesight AM100 Series Sensor
• How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor
• UC11-T1 Firmware Upgrade

View all 6

Frequently Asked Questions 30

• Where to Find Milesight IoT Sensor Decoders?
• AM103(L)&AM300 Series Ambience Monitoring Sensor FAQ
• EM300 Series Sensor FAQ
• EM310 Series Sensor FAQ
• EM500-UDL Ultrasonic Distance Sensor FAQ

View all 30

Trouble Shooting 11

• How to Get Milesight Node Log File
• How to Use Debug Mode of ToolBox App
• Fail to Read Milesight LoRaWAN Sensor by NFC
• LoRaWAN Node is Inactive on Milesight IoT Cloud
• EM300-CL Inaccurate Detection

View all 11

Basic Settings & Networks & System 10

• How to Login Web GUI of Milesight Gateway
• How to Connect Milesight Gateway to the Internet
• How to Connect Milesight Gateway to Internet via Wi-Fi
• How to Connect LoRaWAN Nodes to Milesight Gateway
• How to Reboot and Reset Milesight Gateway

View all 10

Embedded Network Server 26

• How to Connect Milesight Gateway to Milesight IoT Cloud
• How to Connect LoRaWAN Gateway to MQTT Broker？
• How to Remotely Control Devices via MQTT on Milesight Gateway
• How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server？
• How to Use Payload Codec on Milesight Gateway

View all 26

Packet Forward & LNS Integration 14

• How to Change LoRa Frequency Plan in Milesight Gateway
• Milesight Gateway -The Things Stack(TTN) Integration via Basic Station
• The Things Stack-Milesight Gateway Integration via Semtech Packet Forwarder
• ChirpStack-Milesight Gateway Integration
• Milesight Gateway-Actility ThingPark Integration via LRR Software

View all 14

Node-RED& Protocol Integration 9

• How to Integrate LoRaWAN Sensor to BACnet BMS System via Milesight Gateway
• How to Send Downlink from BACnet System via Milesight Gateway
• How to Use Decoder on Node Red
• How to Install Additional Node-RED Nodes to Milesight Gateway
• How to Use Gateway Built-in Node Red to Control DO

View all 9

Power & Hardware 2

• How to Configure Power Failure Alarm on UG67
• Milesight Gateway Waterproof Antenna Installation Guide

Frequently Asked Questions 22

• LoRaWAN Gateways FAQ-October 2022
• LoRaWAN Gateways FAQ-September 2022
• LoRaWAN Gateways FAQ-August 2022
• LoRaWAN Gateways FAQ-July 2022
• LoRaWAN Gateways FAQ-June 2022

View all 22

Trouble Shooting 10

• How to Get Milesight Gateway Log Files
• Fail to Access the Network of Milesight Gateway
• Fail to Access the Web GUI of the Gateway
• Fail to Activate LoRaWAN Node to Milesight Gateway
• How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud

View all 10

Getting Started 1

• How to Wire DI/DO of Milesight UC Series Controller?

Using LoRaWAN Controller 5

• How to Trigger the DO of the Milesight Controller
• How to Use RS232 of Milesight Controllers
• How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
• How to use Modbus RS485 Bridge LoRaWAN Feature
• How to Use UC51x to Control Solenoid Valve

Using Cellular&SMS Controller 6

• How to Connect UC3x to Milesight Cloud
• How to Connect UC300/UC3x via MQTT
• How to Connect UC300/UC3x to AWS IoT
• How to Use RS232 on UC300/UC3x Cellular Controller
• How to Use SMS Function on UC300-Cellular Version

View all 6

Frequently Asked Questions 24

• IoT Controllers FAQ-October 2022
• IoT Controllers FAQ-September 2022
• IoT Controllers FAQ-August 2022
• IoT Controller FAQ-July 2022
• IoT Controller FAQ-June 2022

View all 24

Trouble Shooting 2

• Fail to Fetch RS485 Data from ToolBox
• Modbus RTU to/over TCP Not Work

Getting Started 8

• Default IP of Milesight Industrial Cellular Router
• How to Change Password of Administrator Account?
• How to Reboot and Reset Milesight Router
• How to Achieve Link Failover in Milesight Router
• How do I connect Milesight Router to Wi-Fi network

View all 8

Using Router 34

• How to Install Python SDK and Read Log
• How to Use DI on Milesight Routers
• How to Control DO on Milesight UR3x&UR41 Routers
• How to Control DO on Milesight UR75&UF51 Routers
• Milesight Router Cellular Frequency Band Selection

View all 34

Frequently Asked Questions 21

• Cellular Routers FAQ-September to October 2022
• Cellular Routers FAQ-August 2022
• Cellular Routers FAQ-July 2022
• Cellular Routers FAQ-June 2022
• Cellular Routers FAQ-May 2022

View all 21

Trouble Shooting 11

• How to Get Milesight Router Logs
• How to Troubleshoot the Cellular Connection Issues
• Fail to Connect Milesight Routers to OpenVPN Server
• Milesight Router can not Connect to Milesight VPN
• Unable to Get Network Connection via Wi-Fi

View all 11

Milesight IoT Cloud 14

• Milesight IoT Cloud FAQ
• Milesight IoT Cloud Support Device List
• How to Add a Device to Milesight IoT Cloud
• How to Manage iBox Kit via Milesight IoT Cloud
• Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud

View all 14

DeviceHub 9

• DeviceHub Regular Version Support Device List
• DeviceHub LNS Version Support Device List
• How to Get and Activate a DeviceHub Account?
• How to connect Milesight Gateway & Router to DeviceHub
• DeviceHub Services Ports

View all 9

MilesightVPN 5

• Video Surveillance Access through MilesightVPN
• Can not Access Milesight VPN Web GUI
• PC can not Connect to Milesight VPN
• How to Expand the Number of Devices in Milesight VPN
• How to Configure Valid Time of Milesight VPN Certificates

Frequently Asked Questions 16

• Connectivity Suit FAQ-July to September 2022
• Connectivity Suit FAQ-March to June 2022
• Connectivity Suit FAQ-February 2022
• Connectivity Suit FAQ-January 2022
• Connectivity Suit FAQ-December 2021

View all 16