Trouble Shooting

How to Troubleshoot the Cellular Connection Issues
Description Configuration Check-list Trouble shooting Examples: 1. SIM card is owed 2. Cellular Modem dis-match the Mobile carrier. 3. SIM card is ...
Wed, 12 Jan, 2022 at 5:40 PM
Enable Logs
Before we start, let's take an example. Example: You have already inserted the SIM card and still failed to dial up and connect.  Set "Lo...
Sat, 8 Jan, 2022 at 4:17 PM
Fail to Connect Milesight Routers to OpenVPN Server
Description OpenVPN provide secure access to your private business network on-premise. OpenVPN is free to install. Milesight routers can work as either Ope...
Wed, 12 Jan, 2022 at 5:51 PM
Milesight Router can not Connect to Milesight VPN
Description Milesight router supports seamless connect with Milesight VPN, you can refer to Milesight VPN user guide for configuration. If connecting faile...
Wed, 12 Jan, 2022 at 5:43 PM
Unable to Get Network Connection via Wi-Fi
Description Milesight Router and LoRaWAN Gateway can access to the internet via Wi-Fi. This article describes how to troubleshoot unable to Get Network Co...
Wed, 12 Jan, 2022 at 5:56 PM
Unable to Get Network Connection WAN
Description Milesight Router and LoRaWAN Gateway can access to the internet via WAN. This article describes how to troubleshoot unable to Get Network Conn...
Wed, 12 Jan, 2022 at 5:54 PM
Fail to Send or Receive SMS in Milesight Router
Description Milesight router supports sending or receiving SMS, you can refer to this article for more information. In this document, we will guide you som...
Wed, 12 Jan, 2022 at 5:33 PM
Cellular Data Usage too High
Description Milesight Router supports Internet access by cellular, in some scenario, it will cost more data than it should be, you can follow this article ...
Wed, 12 Jan, 2022 at 5:35 PM
Cellular Speed is Slow
Description Milesight router and CPE supports network access by cellular, in some scenario, you may encounter network speed issues, you can follow this art...
Wed, 12 Jan, 2022 at 5:35 PM
Fail to Request Modbus RTU Device Data from Modbus TCP Client on Milesight Router
Description MODBUS TCP/IP runs on an Ethernet physical layer, and Modbus RTU is a serial level protocol. Milesight UR router has Modbus RTU to Modbus TCP f...
Wed, 12 Jan, 2022 at 5:30 PM