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Knowledge base
General
Support Guidance
2
Milesight-IoT Technical Support Guidance
Milesight-IoT Naming Convention
Debug Tool
6
How to Assign a Static IP Address to Windows PC
How to Access the Command Line Interface (CLI)
Milesight Router/CPE Recovery Operations
Milesight Gateway/Miner Recovery Operations
How to Clean Cache & Cookies of Browser
View all 6
Hot Issues
December-2024
2
What's the Difference between DeviceHub V1 and V2?
Why LoRaWAN Sensor will send Packet without Payload?
November-2024
2
Can Milesight IoT Cloud receive retransmission data?
How to install ToolBox App to FT101 Device?
October-2024
4
What is the Wi-Fi Password when connecting to Gateway or Router?
AM3xx Report Abnormal CO2 Value 65535ppm
How to Read Modbus Channel Value when Quantity is over 1?
How to Restore Back Cover of UC5xx Series Controller
September-2024
3
AT101 Display Coordinates of the Opposite side of the Earth
How find WT series encoders?
Fail to Get the BACnet Object Values in Milesight Gateway
August-2024
5
Why SG50 Fail to Add to Milesight IoT Cloud
Add MQTT/HTTP/BACnet Transmission when Milesight IoT Cloud is enabled
How to Support PoE Control on UR3x Routers?
UG67 does not have option to configure Antenna Type
Fail to Read Modbus Channel Data of UC50x via latest ToolBox App
July-2024
4
Why UG63 Fail to Add to Milesight IoT Cloud
Locally Upload Payload Codec Library file to Milesight Gateway
ToolBox App Can not work with Samsung S24 and Google Pixel 8
What's the Difference between UG63 Old and New Version?
People Sensing & X Infinity
Getting Started
7
VS133/VS133-P Installation Guide
VS133/VS133-P Configuration Guide
VS125 Multi-Device Stitching Configuration Guide
VS34x Configuration Guide
VS350 Configuration Guide
View all 7
Using Devices
7
How to Use Line Crossing Counting in VS121 Sensor
How to Use Region People Counting in VS121 Sensor
Connect VS121-P to ThingsBoard via MQTT
X5 Sensing Camera-AWS Integration via MQTT
How to Use Milesight IoT Cloud to Manage VS121
View all 7
Trouble Shooting
1
Troubleshooting: VS13x Inaccurate Counting
IoT Sensors
Getting Started
6
How to Change LoRaWAN Frequency of Milesight LoRaWAN Sensors
How Rejoin Mode Work on Milesight LoRaWAN Nodes
How to Sync Time on Milesight LoRaWAN Nodes
How to Use Data Retransmission Function on Milesight Sensors
How to Use Milesight D2D Featuring LoRa on Milesight Nodes
View all 6
Sensor Integrations
15
The Things Stack-Milesight LoRaWAN Device Integration
ChirpStack V4 Integration
ChirpStack V3 Integration
AWS IoT Core for LoRaWAN - Milesight Sensors Integration
Actility ThingPark-Milesight LoRaWAN Device Integration
View all 15
Sensor Installation
2
WT101 Smart Radiator Thermostat Installation Guide
How to Replace HCHO/O3 Sensor of AM319
Using IAQ & TH Sensors
6
A Guide to Know Milesight CO2 Sensor and Calibration
How to Calibrate CO2 Value of AM107/EM500-CO2
How to Switch Screen Display Modes on Milesight AM100 Series Sensor
How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor
UC11-T1 Firmware Upgrade
View all 6
Frequently Asked Questions
30
Where to Find Milesight IoT Sensor Decoders?
AM103(L)&AM300 Series Ambience Monitoring Sensor FAQ
EM300 Series Sensor FAQ
EM310 Series Sensor FAQ
EM500-UDL Ultrasonic Distance Sensor FAQ
View all 30
Trouble Shooting
11
How to Get Milesight Node Log File
How to Use Debug Mode of ToolBox App
Fail to Read Milesight LoRaWAN Sensor by NFC
LoRaWAN Node is Inactive on Milesight IoT Cloud
EM300-CL Inaccurate Detection
View all 11
LoRaWAN Gateways
Basic Settings & Networks & System
11
How to Login Web GUI of Milesight Gateway
How to Connect Milesight Gateway to the Internet
How to Connect Milesight Gateway to Internet via Wi-Fi
How to Connect LoRaWAN Nodes to Milesight Gateway
How to Reboot and Reset Milesight Gateway
View all 11
Embedded Network Server
27
How to Connect Milesight Gateway to Milesight IoT Cloud
How to Connect LoRaWAN Gateway to MQTT Broker？
How to Remotely Control Devices via MQTT on Milesight Gateway
How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server？
How to Use Payload Codec on Milesight Gateway
View all 27
Packet Forward & LNS Integration
13
How to Change LoRa Frequency Plan in Milesight Gateway
Milesight Gateway -The Things Stack(TTN) Integration via Basic Station
The Things Stack-Milesight Gateway Integration via Semtech Packet Forwarder
ChirpStack-Milesight Gateway Integration
Milesight Gateway-Actility ThingPark Integration via LRR Software
View all 13
Node-RED& Protocol Integration
15
How to Achieve LoRaWAN to Modbus Feature via Milesight Gateway
How to Integrate LoRaWAN Devices to BACnet BMS System via Milesight Gateway
How to Use Decoder on Node Red
How to Install Additional Node-RED Nodes to Milesight Gateway
How to Use Gateway Built-in Node Red to Control DO
View all 15
Power & Hardware
2
How to Configure Power Failure Alarm on UG67
Milesight Gateway Waterproof Antenna Installation Guide
Frequently Asked Questions
22
LoRaWAN Gateways FAQ-October 2022
LoRaWAN Gateways FAQ-September 2022
LoRaWAN Gateways FAQ-August 2022
LoRaWAN Gateways FAQ-July 2022
LoRaWAN Gateways FAQ-June 2022
View all 22
Trouble Shooting
10
How to Get Milesight Gateway Log Files
Fail to Access the Network of Milesight Gateway
Fail to Access the Web GUI of the Gateway
Fail to Activate LoRaWAN Node to Milesight Gateway
How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud
View all 10
IoT Controllers
Getting Started
1
How to Wire DI/DO of Milesight UC Series Controller?
Using LoRaWAN Controller
5
How to Trigger the DO of the Milesight Controller
How to Use RS232 of Milesight Controllers
How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
How to use Modbus RS485 Bridge LoRaWAN Feature
How to Use UC51x to Control Solenoid Valve
Using Cellular&SMS Controller
6
How to Connect UC3x to Milesight Cloud
How to Connect UC300/UC3x via MQTT
How to Connect UC300/UC3x to AWS IoT
How to Use RS232 on UC300/UC3x Cellular Controller
How to Use SMS Function on UC300-Cellular Version
View all 6
Frequently Asked Questions
24
IoT Controllers FAQ-October 2022
IoT Controllers FAQ-September 2022
IoT Controllers FAQ-August 2022
IoT Controller FAQ-July 2022
IoT Controller FAQ-June 2022
View all 24
Trouble Shooting
2
Fail to Fetch RS485 Data from ToolBox
Modbus RTU to/over TCP Not Work
Industrial Cellular Routers & 5G Solutions
Getting Started
8
Default IP of Milesight Industrial Cellular Router
How to Change Password of Administrator Account?
How to Reboot and Reset Milesight Router
How to Achieve Link Failover in Milesight Router
How do I connect Milesight Router to Wi-Fi network
View all 8
Using Router
34
How to Install Python SDK and Read Log
How to Use DI on Milesight Routers
How to Control DO on Milesight UR3x&UR41 Routers
How to Control DO on Milesight UR75&UF51 Routers
Milesight Router Cellular Frequency Band Selection
View all 34
Frequently Asked Questions
21
Cellular Routers FAQ-September to October 2022
Cellular Routers FAQ-August 2022
Cellular Routers FAQ-July 2022
Cellular Routers FAQ-June 2022
Cellular Routers FAQ-May 2022
View all 21
Trouble Shooting
11
How to Get Milesight Router Logs
How to Troubleshoot the Cellular Connection Issues
Fail to Connect Milesight Routers to OpenVPN Server
Milesight Router can not Connect to Milesight VPN
Unable to Get Network Connection via Wi-Fi
View all 11
Connectivity Suite
Milesight IoT Cloud
14
Milesight IoT Cloud FAQ
Milesight IoT Cloud Support Device List
How to Add a Device to Milesight IoT Cloud
How to Manage iBox Kit via Milesight IoT Cloud
Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud
View all 14
DeviceHub
9
DeviceHub Regular Version Support Device List
DeviceHub LNS Version Support Device List
How to Get and Activate a DeviceHub Account?
How to connect Milesight Gateway & Router to DeviceHub
DeviceHub Services Ports
View all 9
MilesightVPN
5
Video Surveillance Access through MilesightVPN
Can not Access Milesight VPN Web GUI
PC can not Connect to Milesight VPN
How to Expand the Number of Devices in Milesight VPN
How to Configure Valid Time of Milesight VPN Certificates
Frequently Asked Questions
16
Connectivity Suit FAQ-July to September 2022
Connectivity Suit FAQ-March to June 2022
Connectivity Suit FAQ-February 2022
Connectivity Suit FAQ-January 2022
Connectivity Suit FAQ-December 2021
View all 16
Integration
Smart Building
1
J2 Innovation FIN Platform-Milesight Gateway Integration
People Sensing
0
Smart City and Utility
0
LoRaWAN Network Server
0
Help Desk Software
by Freshdesk
