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Knowledge base
General
Support Guidance
2
Milesight-IoT Technical Support Guidance
Milesight-IoT Naming Convention
Debug Tool
6
How to Assign a Static IP Address to Windows PC
How to Access the Command Line Interface (CLI)
Milesight Router/CPE Recovery Operations
Milesight Gateway/Miner Recovery Operations
How to Clean Cache & Cookies of Browser
View all 6
LoRaWAN Sensors
Getting Started
6
How to Change LoRaWAN Frequency of Milesight LoRaWAN Sensors
How Rejoin Mode Work on Milesight LoRaWAN Nodes
How to Sync Time on Milesight LoRaWAN Nodes
How to Use Data Retransmission Function on Milesight Sensors
How to Use Milesight D2D Featuring LoRa on Milesight Nodes
View all 6
Sensor Integrations
16
How to Connect Milesight End Devices to The Things Stack v3
How to Connect Milesight End Devices to ChirpStack V4
How to Connect LoRaWAN Nodes to ChirpStackV3
How to Connect Milesight IoT End devices to AWS IoT Core for LoRaWAN
How to Connect Milesight LoRaWAN Nodes to Actility ThingPark Platform
View all 16
Using AM&EM Series Sensors
7
A Guide to Know Milesight CO2 Sensor and Calibration
How to Replace HCHO/O3 Sensor of AM319
How to Calibrate CO2 Value of AM107/EM500-CO2
How to Switch Screen Display Modes on Milesight AM100 Series Sensor
How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor
View all 7
Using CoWork Series Sensors
3
How to Use Line Crossing Counting in VS121 Sensor
How to Use Region People Counting in VS121 Sensor
How to Use Milesight IoT Cloud to Manage VS121
Frequently Asked Questions
30
Where to Find Milesight IoT Sensor Decoders?
AM103(L)&AM300 Series Ambience Monitoring Sensor FAQ
EM300 Series Sensor FAQ
EM310 Series Sensor FAQ
EM500-UDL Ultrasonic Distance Sensor FAQ
View all 30
Trouble Shooting
9
How to Get Milesight Node Log File
Fail to Read Milesight LoRaWAN Sensor by NFC
LoRaWAN Node is Inactive on Milesight IoT Cloud
LoRaWAN Node Uplink Packet Lost in Milesight Cloud
Fail to Recognize USB When Connecting Milesight Nodes to PC
View all 9
LoRaWAN Gateways
Basic Settings & Networks & System
8
How to Login Web GUI of Milesight Gateway
How to Connect Milesight Gateway to the Internet
How to Connect Milesight Gateway to Internet via Wi-Fi
How to Connect LoRaWAN Nodes to Milesight Gateway
How to Reboot and Reset Milesight Gateway
View all 8
Embedded Network Server
21
How to Connect Milesight Gateway to Milesight IoT Cloud
How to Connect LoRaWAN Gateway to MQTT Broker?
How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server?
How to Use Payload Codec on Milesight Gateway
How to Use Payload Codec on Milesight Gateway (Old)
View all 21
Packet Forward & LNS Integration
13
How to Change LoRa Frequency Plan in Milesight Gateway
How To Connect Milesight Gateway to The Things Stack v3 via Basic Station
How To Connect Milesight Gateway to The Things Stack v3 via Semtech Packet Forwarder
How to Connect Milesight LoRaWAN Gateway to ChirpStack
How to connect Milesight Gateway to Actility ThingPark Platform
View all 13
Node-RED& Protocol Integration
6
How to Integrate LoRaWAN Sensor to BACnet BMS System via Milesight Gateway
How to Send Downlink from BACnet System via Milesight Gateway
How to Use Decoder on Node Red
How to Install Additional Node-RED Nodes to Milesight Gateway
How to Use Gateway Built-in Node Red to Control DO
View all 6
Power & Hardware
2
How to Configure Power Failure Alarm on UG67
Milesight Gateway Waterproof Antenna Installation Guide
Frequently Asked Questions
22
LoRaWAN Gateways FAQ-October 2022
LoRaWAN Gateways FAQ-September 2022
LoRaWAN Gateways FAQ-August 2022
LoRaWAN Gateways FAQ-July 2022
LoRaWAN Gateways FAQ-June 2022
View all 22
Trouble Shooting
10
Fail to Access the Network of Milesight Gateway
Fail to Access the Web GUI of the Gateway
Fail to Activate LoRaWAN Node to Milesight Gateway
How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud
Milesight LoRaWAN Gateway Can Not Connect to Devicehub
View all 10
IoT Controllers
Getting Started
1
How to Wire DI/DO of Milesight UC Series Controller?
Using LoRaWAN Controller
5
How to Trigger the DO of the Milesight Controller
How to Use RS232 of Milesight Controllers
How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
How to use Modbus RS485 Bridge LoRaWAN Feature
How to Use UC51x to Control Solenoid Valve
Using Cellular&SMS Controller
6
How to Connect UC3x to Milesight Cloud
How to Connect UC300/UC3x via MQTT
How to Connect UC300/UC3x to AWS IoT
How to Use RS232 on UC300/UC3x Cellular Controller
How to Use SMS Function on UC300-Cellular Version
View all 6
Frequently Asked Questions
24
IoT Controllers FAQ-October 2022
IoT Controllers FAQ-September 2022
IoT Controllers FAQ-August 2022
IoT Controller FAQ-July 2022
IoT Controller FAQ-June 2022
View all 24
Trouble Shooting
2
Fail to Fetch RS485 Data from ToolBox
Modbus RTU to/over TCP Not Work
Industrial Cellular Routers & 5G Solutions
Getting Started
8
Default IP of Milesight Industrial Cellular Router
How to Change Password of Administrator Account?
How to Reboot and Reset Milesight Router
How to Achieve Link Failover in Milesight Router
How do I connect Milesight Router to Wi-Fi network
View all 8
Using Router
29
How to Install Python SDK and Read Log
How to Use DI on Milesight Routers
How to Control DO on Milesight Routers
How to Connect Milesight Routers to OpenVPN Cloud
How to set up OpenVPN Server in Milesight routers?
View all 29
Frequently Asked Questions
21
Cellular Routers FAQ-September to October 2022
Cellular Routers FAQ-August 2022
Cellular Routers FAQ-July 2022
Cellular Routers FAQ-June 2022
Cellular Routers FAQ-May 2022
View all 21
Trouble Shooting
11
How to Troubleshoot the Cellular Connection Issues
Enable Logs
Fail to Connect Milesight Routers to OpenVPN Server
Milesight Router can not Connect to Milesight VPN
Unable to Get Network Connection via Wi-Fi
View all 11
Connectivity Suite
Milesight IoT Cloud
13
Milesight IoT Cloud FAQ
How to Add a Device to Milesight IoT Cloud
How to Manage iBox Kit via Milesight IoT Cloud
Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud
How to Upgrade Milesight IoT Cloud Account
View all 13
DeviceHub
7
How to Get and Activate a DeviceHub Account?
How to connect Milesight Gateway & Router to DeviceHub
DeviceHub Services Ports
How to Expand the Number of Devices in DeviceHub
How to Configure SMTP on DeviceHub
View all 7
MilesightVPN
5
Video Surveillance Access through MilesightVPN
Can not Access Milesight VPN Web GUI
PC can not Connect to Milesight VPN
How to Expand the Number of Devices in Milesight VPN
How to Configure Valid Time of Milesight VPN Certificates
Frequently Asked Questions
16
Connectivity Suit FAQ-July to September 2022
Connectivity Suit FAQ-March to June 2022
Connectivity Suit FAQ-February 2022
Connectivity Suit FAQ-January 2022
Connectivity Suit FAQ-December 2021
View all 16
Helium Related
Frequently Asked Questions
2
Milesight Helium Hotspot General FAQ
Milesight Helium Hotspot Technical FAQ
Tutorials
4
Connect a Helium Hotspot to the Internet via Ethernet Port
Connect Milesight Helium Hotspot to the Internet via Wi-Fi
How to Onboard Milesight Helium Hotspot
Connect Milesight LoRaWAN Nodes to Helium Console
Trouble Shooting
2
Fail to Onboarding UG6x Helium Hotspot
UG6x Hotspot Cannot Sync to Latest Block
Help Desk Software
by Freshdesk Support Desk