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Knowledge base
General
Support Guidance
1
Milesight-IoT Technical Support Guidance
Helium Related
Frequently Asked Questions
2
Milesight Helium Hotspot General FAQ
Milesight Helium Hotspot Technical FAQ
Tutorials
1
Connect a Helium Hotspot to the Internet via Ethernet Port
Trouble Shooting
2
Fail to Onboarding UG6x Helium Hotspot
UG6x Hotspot Cannot Sync to Latest Block
LoRaWAN Sensors
Getting Started
5
How to Change LoRa Frequency of Milesight LoRaWAN Sensors
How to Switch Screen Display Modes on Milesight AM100 Series Sensor
How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor
How to Use NFC Reader to Configure Milesight Devices?
How to Sync Time on Milesight AM100 Series Sensor
Using Sensor
15
How to Connect Milesight End Devices to The Things Stack v3
How to Connect Milesight IoT End Devices on Loriot
How to Connect LoRaWAN Nodes to ChirpStack
How to Connect Milesight IoT End devices to AWS IoT Core for LoRaWAN
How to Calibrate CO2 Value of AM107/EM500-CO2
View all 15
Frequently Asked Questions
16
Where to Find Milesight IoT Sensor Decoders?
LoRaWAN Sensors FAQ-March 2022
LoRaWAN Sensors FAQ-February 2022
LoRaWAN Sensors FAQ-January 2022
LoRaWAN Sensors FAQ-December 2021
View all 16
Trouble Shooting
8
How to Get Milesight Node Log File
Fail to Read Milesight LoRaWAN Sensor by NFC
LoRaWAN Node is Inactive on Milesight IoT Cloud
LoRaWAN Node Uplink Packet Lost in Milesight Cloud
Fail to Recognize USB When Connecting Milesight Nodes to PC
View all 8
LoRaWAN Gateways
Getting Started
12
How to Login Web GUI of Milesight Gateway
How to Connect Milesight Gateway to the Internet
How to Connect Milesight Gateway to Internet via Wi-Fi
How to Change LoRa Frequency Plan in Milesight Gateway
How to Connect LoRaWAN Nodes to Milesight Gateway
View all 12
Using Gateway
30
How To Connect Milesight Gateway to The Things Stack v3 via Basic Station
How To Connect Milesight Gateway to The Things Stack v3 via Semtech Packet Forwarder
How to Connect LoRaWAN Gateway to MQTT Broker?
How to Connect Milesight Gateways to OpenVPN Cloud
How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server?
View all 30
Frequently Asked Questions
15
LoRaWAN Gateways FAQ-March 2022
LoRaWAN Gateways FAQ-February 2022
LoRaWAN Gateways FAQ-January 2022
LoRaWAN Gateways FAQ-December 2021
LoRaWAN Gateways FAQ-January 2021
View all 15
Trouble Shooting
9
Fail to Access the Network of Milesight Gateway
Fail to Access the Web GUI of the Gateway
Fail to Activate LoRaWAN Node to Milesight Gateway
How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud
Fail to Connect Milesight LoRaWAN Gateway to ChirpStack Server
View all 9
IoT Controllers
Getting Started
1
How to Wire DI/DO of Milesight UC Series Controller?
Using LoRaWAN Controller
5
How to Trigger the DO of the Milesight Controller
How to Use RS232 of Milesight Controllers
How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
How to use Modbus RS485 Bridge LoRaWAN Feature
How to Use UC51x to Control Solenoid Valve
Using Cellular&SMS Controller
4
How to Connect UC3x to Milesight Cloud
How to Connect UC300/UC3x via MQTT
How to Connect UC300/UC3x to AWS IoT
Downlink to UC3x to Change Reporting Interval via MQTT
Frequently Asked Questions
17
LoRaWAN Controller FAQ-March 2022
LoRaWAN Controller FAQ-February 2022
LoRaWAN Controller FAQ-January 2022
Cellular Controller FAQ - July to December 2021
Cellular Controller FAQ - January to June 2021
View all 17
Trouble Shooting
2
Fail to Fetch RS485 Data from ToolBox
Modbus RTU to/over TCP Not Work
Industrial Cellular Routers & 5G Solutions
Getting Started
8
Default IP of Milesight Industrial Cellular Router
How to Change Password of Administrator Account?
How to Reboot and Reset Milesight Router
How to Achieve Link Failover in Milesight Router
How do I connect Milesight Router to Wi-Fi network
View all 8
Using Router
30
How to Install Python SDK and Read Log
How to Use DI on Milesight Routers
How to Control DO on Milesight Routers
How to Connect Milesight Routers to OpenVPN Cloud
How to set up OpenVPN Server in Milesight routers?
View all 30
Frequently Asked Questions
15
Cellular Routers FAQ-March 2022
Cellular Routers FAQ-February 2022
Cellular Routers FAQ-January 2022
Cellular Routers FAQ-December 2021
Cellular Routers FAQ-November 2021
View all 15
Trouble Shooting
11
How to Troubleshoot the Cellular Connection Issues
Enable Logs
Fail to Connect Milesight Routers to OpenVPN Server
Milesight Router can not Connect to Milesight VPN
Unable to Get Network Connection via Wi-Fi
View all 11
Connectivity Suite
Milesight IoT Cloud
10
How to Add a Device to Milesight IoT Cloud
Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud
How to Share and Transfer Devices on Milesight IoT Cloud
How to Set Alarms on Milesight IoT Cloud
How to Create a Report on Milesight IoT Cloud
View all 10
DeviceHub
7
How to Get and Activate a DeviceHub Account?
How to connect Milesight Gateway & Router to DeviceHub
DeviceHub Services Ports
How to Expand the Number of Devices in DeviceHub
How to Configure SMTP on DeviceHub
View all 7
MilesightVPN
5
Video Surveillance Access through MilesightVPN
Can not Access Milesight VPN Web GUI
PC can not Connect to Milesight VPN
How to Expand the Number of Devices in Milesight VPN
How to Configure Valid Time of Milesight VPN Certificates
Frequently Asked Questions
14
Connectivity Suit FAQ-February 2022
Connectivity Suit FAQ-January 2022
Connectivity Suit FAQ-December 2021
Connectivity Suit FAQ-November 2021
Connectivity Suit FAQ-October 2021
View all 14
Help Desk Software
by Freshdesk Support Desk