IoT Support

Support Guidance 1

• Milesight-IoT Technical Support Guidance

Frequently Asked Questions 2

• Milesight Helium Hotspot General FAQ
• Milesight Helium Hotspot Technical FAQ

Tutorials 1

• Connect a Helium Hotspot to the Internet via Ethernet Port

Trouble Shooting 2

• Fail to Onboarding UG6x Helium Hotspot
• UG6x Hotspot Cannot Sync to Latest Block

Getting Started 5

• How to Change LoRa Frequency of Milesight LoRaWAN Sensors
• How to Switch Screen Display Modes on Milesight AM100 Series Sensor
• How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor
• How to Use NFC Reader to Configure Milesight Devices?
• How to Sync Time on Milesight AM100 Series Sensor

Using Sensor 15

• How to Connect Milesight End Devices to The Things Stack v3
• How to Connect Milesight IoT End Devices on Loriot
• How to Connect LoRaWAN Nodes to ChirpStack
• How to Connect Milesight IoT End devices to AWS IoT Core for LoRaWAN
• How to Calibrate CO2 Value of AM107/EM500-CO2

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Frequently Asked Questions 16

• Where to Find Milesight IoT Sensor Decoders?
• LoRaWAN Sensors FAQ-March 2022
• LoRaWAN Sensors FAQ-February 2022
• LoRaWAN Sensors FAQ-January 2022
• LoRaWAN Sensors FAQ-December 2021

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Trouble Shooting 8

• How to Get Milesight Node Log File
• Fail to Read Milesight LoRaWAN Sensor by NFC
• LoRaWAN Node is Inactive on Milesight IoT Cloud
• LoRaWAN Node Uplink Packet Lost in Milesight Cloud
• Fail to Recognize USB When Connecting Milesight Nodes to PC

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Getting Started 12

• How to Login Web GUI of Milesight Gateway
• How to Connect Milesight Gateway to the Internet
• How to Connect Milesight Gateway to Internet via Wi-Fi
• How to Change LoRa Frequency Plan in Milesight Gateway
• How to Connect LoRaWAN Nodes to Milesight Gateway

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Using Gateway 30

• How To Connect Milesight Gateway to The Things Stack v3 via Basic Station
• How To Connect Milesight Gateway to The Things Stack v3 via Semtech Packet Forwarder
• How to Connect LoRaWAN Gateway to MQTT Broker？
• How to Connect Milesight Gateways to OpenVPN Cloud
• How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server？

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Frequently Asked Questions 15

• LoRaWAN Gateways FAQ-March 2022
• LoRaWAN Gateways FAQ-February 2022
• LoRaWAN Gateways FAQ-January 2022
• LoRaWAN Gateways FAQ-December 2021
• LoRaWAN Gateways FAQ-January 2021

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Trouble Shooting 9

• Fail to Access the Network of Milesight Gateway
• Fail to Access the Web GUI of the Gateway
• Fail to Activate LoRaWAN Node to Milesight Gateway
• How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud
• Fail to Connect Milesight LoRaWAN Gateway to ChirpStack Server

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Getting Started 1

• How to Wire DI/DO of Milesight UC Series Controller?

Using LoRaWAN Controller 5

• How to Trigger the DO of the Milesight Controller
• How to Use RS232 of Milesight Controllers
• How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
• How to use Modbus RS485 Bridge LoRaWAN Feature
• How to Use UC51x to Control Solenoid Valve

Using Cellular&SMS Controller 4

• How to Connect UC3x to Milesight Cloud
• How to Connect UC300/UC3x via MQTT
• How to Connect UC300/UC3x to AWS IoT
• Downlink to UC3x to Change Reporting Interval via MQTT

Frequently Asked Questions 17

• LoRaWAN Controller FAQ-March 2022
• LoRaWAN Controller FAQ-February 2022
• LoRaWAN Controller FAQ-January 2022
• Cellular Controller FAQ - July to December 2021
• Cellular Controller FAQ - January to June 2021

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Trouble Shooting 2

• Fail to Fetch RS485 Data from ToolBox
• Modbus RTU to/over TCP Not Work

Getting Started 8

• Default IP of Milesight Industrial Cellular Router
• How to Change Password of Administrator Account?
• How to Reboot and Reset Milesight Router
• How to Achieve Link Failover in Milesight Router
• How do I connect Milesight Router to Wi-Fi network

View all 8

Using Router 30

• How to Install Python SDK and Read Log
• How to Use DI on Milesight Routers
• How to Control DO on Milesight Routers
• How to Connect Milesight Routers to OpenVPN Cloud
• How to set up OpenVPN Server in Milesight routers?

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Frequently Asked Questions 15

• Cellular Routers FAQ-March 2022
• Cellular Routers FAQ-February 2022
• Cellular Routers FAQ-January 2022
• Cellular Routers FAQ-December 2021
• Cellular Routers FAQ-November 2021

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Trouble Shooting 11

• How to Troubleshoot the Cellular Connection Issues
• Enable Logs
• Fail to Connect Milesight Routers to OpenVPN Server
• Milesight Router can not Connect to Milesight VPN
• Unable to Get Network Connection via Wi-Fi

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Milesight IoT Cloud 10

• How to Add a Device to Milesight IoT Cloud
• Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud
• How to Share and Transfer Devices on Milesight IoT Cloud
• How to Set Alarms on Milesight IoT Cloud
• How to Create a Report on Milesight IoT Cloud

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DeviceHub 7

• How to Get and Activate a DeviceHub Account?
• How to connect Milesight Gateway & Router to DeviceHub
• DeviceHub Services Ports
• How to Expand the Number of Devices in DeviceHub
• How to Configure SMTP on DeviceHub

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MilesightVPN 5

• Video Surveillance Access through MilesightVPN
• Can not Access Milesight VPN Web GUI
• PC can not Connect to Milesight VPN
• How to Expand the Number of Devices in Milesight VPN
• How to Configure Valid Time of Milesight VPN Certificates

Frequently Asked Questions 14

• Connectivity Suit FAQ-February 2022
• Connectivity Suit FAQ-January 2022
• Connectivity Suit FAQ-December 2021
• Connectivity Suit FAQ-November 2021
• Connectivity Suit FAQ-October 2021

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