IoT Support

Support Guidance 1

• Milesight-IoT Technical Support Guidance

Frequently Asked Questions 2

• Milesight Helium Hotspot General FAQ
• Milesight Helium Hotspot Technical FAQ

Tutorials 4

• Connect a Helium Hotspot to the Internet via Ethernet Port
• Connect Milesight Helium Hotspot to the Internet via Wi-Fi
• How to Onboard Milesight Helium Hotspot
• Connect Milesight LoRaWAN Nodes to Helium Console

Trouble Shooting 2

• Fail to Onboarding UG6x Helium Hotspot
• UG6x Hotspot Cannot Sync to Latest Block

Getting Started 2

• How to Change LoRa Frequency of Milesight LoRaWAN Sensors
• How to Use NFC Reader to Configure Milesight Devices?

Sensor Integrations 14

• How to Connect Milesight End Devices to The Things Stack v3
• How to Connect Milesight IoT End Devices on Loriot
• How to Connect LoRaWAN Nodes to ChirpStack
• How to Connect Milesight IoT End devices to AWS IoT Core for LoRaWAN
• Connect Milesight IoT sensors to Ubidots via TTI

View all 14

Using AM&EM Series Sensors 6

• How to Calibrate CO2 Value of AM107/EM500-CO2
• How to Switch Screen Display Modes on Milesight AM100 Series Sensor
• How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor
• How to Sync Time on Milesight AM100 Series Sensor
• UC11-T1 Firmware Upgrade

View all 6

Using CoWork Series Sensors 3

• How to Use Line Crossing Counting in VS121 Sensor
• How to Use Region People Counting in VS121 Sensor
• How to Milesight IoT Cloud to Manage VS121

Frequently Asked Questions 20

• Where to Find Milesight IoT Sensor Decoders?
• LoRaWAN Sensors FAQ-July 2022
• LoRaWAN Sensors FAQ-June 2022
• LoRaWAN Sensors FAQ-May 2022
• LoRaWAN Sensors FAQ-April 2022

View all 20

Trouble Shooting 8

• How to Get Milesight Node Log File
• Fail to Read Milesight LoRaWAN Sensor by NFC
• LoRaWAN Node is Inactive on Milesight IoT Cloud
• LoRaWAN Node Uplink Packet Lost in Milesight Cloud
• Fail to Recognize USB When Connecting Milesight Nodes to PC

View all 8

Getting Started 13

• How to Login Web GUI of Milesight Gateway
• How to Connect Milesight Gateway to the Internet
• How to Connect Milesight Gateway to Internet via Wi-Fi
• Milesight Gateway Waterproof Antenna Installation Guide
• How to Change LoRa Frequency Plan in Milesight Gateway

View all 13

Using Gateway 33

• How To Connect Milesight Gateway to The Things Stack v3 via Basic Station
• How To Connect Milesight Gateway to The Things Stack v3 via Semtech Packet Forwarder
• How to Connect LoRaWAN Gateway to MQTT Broker？
• How to Connect Milesight Gateways to OpenVPN Cloud
• How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server？

View all 33

Frequently Asked Questions 19

• LoRaWAN Gateways FAQ-July 2022
• LoRaWAN Gateways FAQ-June 2022
• LoRaWAN Gateways FAQ-May 2022
• LoRaWAN Gateways FAQ-April 2022
• LoRaWAN Gateways FAQ-March 2022

View all 19

Trouble Shooting 10

• Fail to Access the Network of Milesight Gateway
• Fail to Access the Web GUI of the Gateway
• Fail to Activate LoRaWAN Node to Milesight Gateway
• How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud
• Milesight LoRaWAN Gateway Can Not Connect to Devicehub

View all 10

Getting Started 1

• How to Wire DI/DO of Milesight UC Series Controller?

Using LoRaWAN Controller 5

• How to Trigger the DO of the Milesight Controller
• How to Use RS232 of Milesight Controllers
• How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
• How to use Modbus RS485 Bridge LoRaWAN Feature
• How to Use UC51x to Control Solenoid Valve

Using Cellular&SMS Controller 6

• How to Connect UC3x to Milesight Cloud
• How to Connect UC300/UC3x via MQTT
• How to Connect UC300/UC3x to AWS IoT
• How to Use RS232 on UC300/UC3x Cellular Controller
• How to Use SMS Function on UC300-Cellular Version

View all 6

Frequently Asked Questions 21

• IoT Controller FAQ-July 2022
• IoT Controller FAQ-June 2022
• IoT Controller FAQ-May 2022
• IoT Controller FAQ-April 2022
• LoRaWAN Controller FAQ-March 2022

View all 21

Trouble Shooting 2

• Fail to Fetch RS485 Data from ToolBox
• Modbus RTU to/over TCP Not Work

Getting Started 8

• Default IP of Milesight Industrial Cellular Router
• How to Change Password of Administrator Account?
• How to Reboot and Reset Milesight Router
• How to Achieve Link Failover in Milesight Router
• How do I connect Milesight Router to Wi-Fi network

View all 8

Using Router 30

• How to Install Python SDK and Read Log
• How to Use DI on Milesight Routers
• How to Control DO on Milesight Routers
• How to Connect Milesight Routers to OpenVPN Cloud
• How to set up OpenVPN Server in Milesight routers?

View all 30

Frequently Asked Questions 19

• Cellular Routers FAQ-July 2022
• Cellular Routers FAQ-June 2022
• Cellular Routers FAQ-May 2022
• Cellular Routers FAQ-April 2022
• Cellular Routers FAQ-March 2022

View all 19

Trouble Shooting 11

• How to Troubleshoot the Cellular Connection Issues
• Enable Logs
• Fail to Connect Milesight Routers to OpenVPN Server
• Milesight Router can not Connect to Milesight VPN
• Unable to Get Network Connection via Wi-Fi

View all 11

Milesight IoT Cloud 12

• How to Add a Device to Milesight IoT Cloud
• How to Manage iBox Kit via Milesight IoT Cloud
• Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud
• How to Upgrade Milesight IoT Cloud Account
• How to Share and Transfer Devices on Milesight IoT Cloud

View all 12

DeviceHub 7

• How to Get and Activate a DeviceHub Account?
• How to connect Milesight Gateway & Router to DeviceHub
• DeviceHub Services Ports
• How to Expand the Number of Devices in DeviceHub
• How to Configure SMTP on DeviceHub

View all 7

MilesightVPN 5

• Video Surveillance Access through MilesightVPN
• Can not Access Milesight VPN Web GUI
• PC can not Connect to Milesight VPN
• How to Expand the Number of Devices in Milesight VPN
• How to Configure Valid Time of Milesight VPN Certificates

Frequently Asked Questions 15

• Connectivity Suit FAQ-March to June 2022
• Connectivity Suit FAQ-February 2022
• Connectivity Suit FAQ-January 2022
• Connectivity Suit FAQ-December 2021
• Connectivity Suit FAQ-November 2021

View all 15