Frequently Asked Questions

Frequently Asked Questions of Milesight Connectivity Suite

Connectivity Suit FAQ-February 2022
Q1: Can third-party gateways be added to Milesight Devicehub? Answer: Not supported. For Milesight Devicehub platform, it can only be used to manage gatew...
Wed, 27 Apr, 2022 at 11:57 AM
Connectivity Suit FAQ-January 2022
Q1: For Toolbox app, how to prevent others from controlling the device through NFC? Answer: At present, everyone using the toolbox can read the sensor. If...
Tue, 1 Mar, 2022 at 8:27 PM
Connectivity Suit FAQ-December 2021
Q1: Does Milesight IoT Cloud support export history data? Answer: Yes, Milesight IoT Cloud can export data from past 3 months. Q2: What is the file fo...
Wed, 26 Jan, 2022 at 11:06 AM
Connectivity Suit FAQ-November 2021
Q1: How many dashboard I can create in Milesight IoT Cloud? Answer: You can create 5 dashboards at one account, but you can set many wedgits in one da...
Fri, 7 Jan, 2022 at 11:06 AM
Connectivity Suit FAQ-October 2021
Q1: How to change the Milesight VPN encryption to AES-256? Answer: Please access the Milesight VPN Web GUI, modify the encryption to you desired, save a...
Sat, 8 Jan, 2022 at 5:08 PM
Connectivity Suit FAQ-September 2021
Q1: If the sensor is deleted from Milesight IoT Cloud, it is possible to restore all previous data? Answer: No, the data will also be deleted in cloud b...
Fri, 7 Jan, 2022 at 11:06 AM
Connectivity Suit FAQ-August 2021
Q1: Is it possible to add specific widgets of RS485 in Milesight IoT Cloud? Answer: Not support now. If you have any requests for it, please contact M...
Fri, 7 Jan, 2022 at 11:05 AM
Connectivity Suit FAQ-July 2021
Q1: I changed unit display of temperature in Cloud platform , but why didn't the unit of the temperature of sensor change along with it? Answer: ...
Sat, 8 Jan, 2022 at 5:06 PM
Connectivity Suit FAQ-June 2021
Q1: Why the MAC address shown in the DeviceHub is different from the device? Answer: The MAC address displayed on the device is a range for Ethernet p...
Sat, 8 Jan, 2022 at 5:05 PM
Connectivity Suit FAQ-May 2021
Q1: How to buy the license to extend the MilesightVPN to more than 25 devices? Answer: Free license supports at most 25 devices manageable. To manage ...
Fri, 7 Jan, 2022 at 11:05 AM