IoT Support

Support Guidance 2

• Milesight-IoT Technical Support Guidance
• Milesight-IoT Naming Convention

Debug Tool 6

• How to Assign a Static IP Address to Windows PC
• How to Access the Command Line Interface (CLI)
• Milesight Router/CPE Recovery Operations
• Milesight Gateway/Miner Recovery Operations
• How to Clean Cache & Cookies of Browser

View all 6

Getting Started 6

• How to Change LoRaWAN Frequency of Milesight LoRaWAN Sensors
• How Rejoin Mode Work on Milesight LoRaWAN Nodes
• How to Sync Time on Milesight LoRaWAN Nodes
• How to Use Data Retransmission Function on Milesight Sensors
• How to Use Milesight D2D Featuring LoRa on Milesight Nodes

View all 6

Sensor Integrations 16

• How to Connect Milesight End Devices to The Things Stack v3
• How to Connect Milesight End Devices to ChirpStack V4
• How to Connect LoRaWAN Nodes to ChirpStackV3
• How to Connect Milesight IoT End devices to AWS IoT Core for LoRaWAN
• How to Connect Milesight LoRaWAN Nodes to Actility ThingPark Platform

View all 16

Using AM&EM Series Sensors 7

• A Guide to Know Milesight CO2 Sensor and Calibration
• How to Replace HCHO/O3 Sensor of AM319
• How to Calibrate CO2 Value of AM107/EM500-CO2
• How to Switch Screen Display Modes on Milesight AM100 Series Sensor
• How to Upgrade Firmware of Milesight EM300/EM500 Series Sensor

View all 7

Using CoWork Series Sensors 3

• How to Use Line Crossing Counting in VS121 Sensor
• How to Use Region People Counting in VS121 Sensor
• How to Use Milesight IoT Cloud to Manage VS121

Frequently Asked Questions 30

• Where to Find Milesight IoT Sensor Decoders?
• AM103(L)&AM300 Series Ambience Monitoring Sensor FAQ
• EM300 Series Sensor FAQ
• EM310 Series Sensor FAQ
• EM500-UDL Ultrasonic Distance Sensor FAQ

View all 30

Trouble Shooting 9

• How to Get Milesight Node Log File
• Fail to Read Milesight LoRaWAN Sensor by NFC
• LoRaWAN Node is Inactive on Milesight IoT Cloud
• LoRaWAN Node Uplink Packet Lost in Milesight Cloud
• Fail to Recognize USB When Connecting Milesight Nodes to PC

View all 9

Basic Settings & Networks & System 8

• How to Login Web GUI of Milesight Gateway
• How to Connect Milesight Gateway to the Internet
• How to Connect Milesight Gateway to Internet via Wi-Fi
• How to Connect LoRaWAN Nodes to Milesight Gateway
• How to Reboot and Reset Milesight Gateway

View all 8

Embedded Network Server 22

• How to Connect Milesight Gateway to Milesight IoT Cloud
• How to Connect LoRaWAN Gateway to MQTT Broker？
• How to Remotely Control Devices via MQTT on Milesight Gateway
• How to Connect Milesight LoRaWAN Gateway to HTTP(s) Server？
• How to Use Payload Codec on Milesight Gateway

View all 22

Packet Forward & LNS Integration 13

• How to Change LoRa Frequency Plan in Milesight Gateway
• How To Connect Milesight Gateway to The Things Stack v3 via Basic Station
• How To Connect Milesight Gateway to The Things Stack v3 via Semtech Packet Forwarder
• How to Connect Milesight LoRaWAN Gateway to ChirpStack
• How to connect Milesight Gateway to Actility ThingPark Platform

View all 13

Node-RED& Protocol Integration 6

• How to Integrate LoRaWAN Sensor to BACnet BMS System via Milesight Gateway
• How to Send Downlink from BACnet System via Milesight Gateway
• How to Use Decoder on Node Red
• How to Install Additional Node-RED Nodes to Milesight Gateway
• How to Use Gateway Built-in Node Red to Control DO

View all 6

Power & Hardware 2

• How to Configure Power Failure Alarm on UG67
• Milesight Gateway Waterproof Antenna Installation Guide

Frequently Asked Questions 22

• LoRaWAN Gateways FAQ-October 2022
• LoRaWAN Gateways FAQ-September 2022
• LoRaWAN Gateways FAQ-August 2022
• LoRaWAN Gateways FAQ-July 2022
• LoRaWAN Gateways FAQ-June 2022

View all 22

Trouble Shooting 10

• Fail to Access the Network of Milesight Gateway
• Fail to Access the Web GUI of the Gateway
• Fail to Activate LoRaWAN Node to Milesight Gateway
• How to Analyze Connecting Issue between Milesight Gateway and Milesight IoT Cloud
• Milesight LoRaWAN Gateway Can Not Connect to Devicehub

View all 10

Getting Started 1

• How to Wire DI/DO of Milesight UC Series Controller?

Using LoRaWAN Controller 5

• How to Trigger the DO of the Milesight Controller
• How to Use RS232 of Milesight Controllers
• How to Achieve Modbus RTU to/over TCP between Milesight Gateways and Controllers
• How to use Modbus RS485 Bridge LoRaWAN Feature
• How to Use UC51x to Control Solenoid Valve

Using Cellular&SMS Controller 6

• How to Connect UC3x to Milesight Cloud
• How to Connect UC300/UC3x via MQTT
• How to Connect UC300/UC3x to AWS IoT
• How to Use RS232 on UC300/UC3x Cellular Controller
• How to Use SMS Function on UC300-Cellular Version

View all 6

Frequently Asked Questions 24

• IoT Controllers FAQ-October 2022
• IoT Controllers FAQ-September 2022
• IoT Controllers FAQ-August 2022
• IoT Controller FAQ-July 2022
• IoT Controller FAQ-June 2022

View all 24

Trouble Shooting 2

• Fail to Fetch RS485 Data from ToolBox
• Modbus RTU to/over TCP Not Work

Getting Started 8

• Default IP of Milesight Industrial Cellular Router
• How to Change Password of Administrator Account?
• How to Reboot and Reset Milesight Router
• How to Achieve Link Failover in Milesight Router
• How do I connect Milesight Router to Wi-Fi network

View all 8

Using Router 29

• How to Install Python SDK and Read Log
• How to Use DI on Milesight Routers
• How to Control DO on Milesight Routers
• How to Connect Milesight Routers to OpenVPN Cloud
• How to set up OpenVPN Server in Milesight routers?

View all 29

Frequently Asked Questions 21

• Cellular Routers FAQ-September to October 2022
• Cellular Routers FAQ-August 2022
• Cellular Routers FAQ-July 2022
• Cellular Routers FAQ-June 2022
• Cellular Routers FAQ-May 2022

View all 21

Trouble Shooting 11

• How to Troubleshoot the Cellular Connection Issues
• Enable Logs
• Fail to Connect Milesight Routers to OpenVPN Server
• Milesight Router can not Connect to Milesight VPN
• Unable to Get Network Connection via Wi-Fi

View all 11

Milesight IoT Cloud 13

• Milesight IoT Cloud FAQ
• How to Add a Device to Milesight IoT Cloud
• How to Manage iBox Kit via Milesight IoT Cloud
• Fail to Add Milesight Gateway and Nodes to Milesight IoT Cloud
• How to Upgrade Milesight IoT Cloud Account

View all 13

DeviceHub 7

• How to Get and Activate a DeviceHub Account?
• How to connect Milesight Gateway & Router to DeviceHub
• DeviceHub Services Ports
• How to Expand the Number of Devices in DeviceHub
• How to Configure SMTP on DeviceHub

View all 7

MilesightVPN 5

• Video Surveillance Access through MilesightVPN
• Can not Access Milesight VPN Web GUI
• PC can not Connect to Milesight VPN
• How to Expand the Number of Devices in Milesight VPN
• How to Configure Valid Time of Milesight VPN Certificates

Frequently Asked Questions 16

• Connectivity Suit FAQ-July to September 2022
• Connectivity Suit FAQ-March to June 2022
• Connectivity Suit FAQ-February 2022
• Connectivity Suit FAQ-January 2022
• Connectivity Suit FAQ-December 2021

View all 16

Frequently Asked Questions 2

• Milesight Helium Hotspot General FAQ
• Milesight Helium Hotspot Technical FAQ

Tutorials 4

• Connect a Helium Hotspot to the Internet via Ethernet Port
• Connect Milesight Helium Hotspot to the Internet via Wi-Fi
• How to Onboard Milesight Helium Hotspot
• Connect Milesight LoRaWAN Nodes to Helium Console

Trouble Shooting 2

• Fail to Onboarding UG6x Helium Hotspot
• UG6x Hotspot Cannot Sync to Latest Block