Trouble Shooting
Description When Milesight node log file is required to troubleshot, please follow this guide to get the log file by USB port or TTL port. Requirement ...
Thu, 27 Mar, 2025 at 3:18 PM
Description This article explains how to export the logs of Milesight nodes using the mobile version of Toolbox. Requirement ToolBox App (Android ...
Tue, 3 Sep, 2024 at 7:31 PM
Description Milesight sensors support reading and configuring via NFC. This article describe how to solve the issue of failing to read via NFC. Solu...
Sat, 8 Jan, 2022 at 5:52 PM
Description This guide is aimed at solving Milesight node is created but inactive in Milesight IoT cloud platform.If the node added to Cloud platform fa...
Sat, 8 Jan, 2022 at 5:59 PM
Description This article will describe how to check the problem when EM300-CL detects and reports the error full status of containers. Checklist Step ...
Mon, 9 Sep, 2024 at 1:51 PM
Description When the reporting interval arrives, but we couldn’t receive corresponding uplink packet in the Milesight IoT Cloud, that’s means uplink pac...
Sat, 8 Jan, 2022 at 6:05 PM
Description When connecting Milesight nodes to PC by USB cable, if Toolbox fails to recognize serial port or recognition is unstable, please follow belo...
Sat, 7 May, 2022 at 11:33 AM
Problem Description: When first open the AM102/AM107, it will detect the environment and take environment CO2 value as reference value of atmosphere (400p...
Wed, 12 Jan, 2022 at 8:53 PM
Problem Description: Milesight IoT has determined that a small percentage of AM100 series sensor displays may stop refreshing, the USB could not be recogn...
Wed, 12 Jan, 2022 at 8:51 PM
Since EM320-TH is an IP67 waterproof device, the magnet is designed to put inside the device and getting closer to NFC chip. To improve user experience, Mil...
Tue, 21 Mar, 2023 at 11:37 AM