Trouble Shooting
Description When Milesight node log file is required to troubleshot, please follow this guide to get the log file by USB port or TTL port. Requirement ...
Tue, 3 Sep, 2024 at 11:19 AM
Description This article explains how to export the logs of Milesight nodes using the mobile version of Toolbox. Requirement ToolBox App (Android ...
Tue, 3 Sep, 2024 at 7:31 PM
Description Milesight sensors support reading and configuring via NFC. This article describe how to solve the issue of failing to read via NFC. Solu...
Sat, 8 Jan, 2022 at 5:52 PM
Description This guide is aimed at solving Milesight node is created but inactive in Milesight IoT cloud platform.If the node added to Cloud platform fa...
Sat, 8 Jan, 2022 at 5:59 PM
Description This article will describe how to check the problem when EM300-CL detects and reports the error full status of containers. Checklist Step ...
Mon, 9 Sep, 2024 at 1:51 PM
Description When the reporting interval arrives, but we couldn’t receive corresponding uplink packet in the Milesight IoT Cloud, that’s means uplink pac...
Sat, 8 Jan, 2022 at 6:05 PM
Description When connecting Milesight nodes to PC by USB cable, if Toolbox fails to recognize serial port or recognition is unstable, please follow belo...
Sat, 7 May, 2022 at 11:33 AM
Problem Description: When first open the AM102/AM107, it will detect the environment and take environment CO2 value as reference value of atmosphere (400p...
Wed, 12 Jan, 2022 at 8:53 PM
Problem Description: Milesight IoT has determined that a small percentage of AM100 series sensor displays may stop refreshing, the USB could not be recogn...
Wed, 12 Jan, 2022 at 8:51 PM
Since EM320-TH is an IP67 waterproof device, the magnet is designed to put inside the device and getting closer to NFC chip. To improve user experience, Mil...
Tue, 21 Mar, 2023 at 11:37 AM