Trouble Shooting

How to Get Milesight Node Log File
Description When Milesight node log file is required to troubleshot, please follow this guide to get the log file by USB port or TTL port debug software. ...
Thu, 20 Jan, 2022 at 9:27 AM
Fail to Read Milesight LoRaWAN Sensor by NFC
Description Milesight sensors support reading and configuring via NFC. This article describe how to solve the issue of failing to read via NFC. Solu...
Sat, 8 Jan, 2022 at 5:52 PM
LoRaWAN Node is Inactive on Milesight IoT Cloud
Description This guide is aimed at solving Milesight node is created but inactive in Milesight IoT cloud platform.If the node added to Cloud platform fa...
Sat, 8 Jan, 2022 at 5:59 PM
LoRaWAN Node Uplink Packet Lost in Milesight Cloud
Description When the reporting interval arrives, but we couldn’t receive corresponding uplink packet in the Milesight IoT Cloud, that’s means uplink pac...
Sat, 8 Jan, 2022 at 6:05 PM
Fail to Recognize USB When Connecting Milesight Nodes to PC
Description When connecting Milesight nodes to PC by USB cable, if Toolbox fails to recognize serial port or recognition is unstable, please follow belo...
Sat, 8 Jan, 2022 at 5:54 PM
How to fix abnormal CO2 Values of AM102/AM107
Problem Description:  When first open the AM102/AM107, it will detect the environment and take environment CO2 value as reference value of atmosphere (400p...
Wed, 12 Jan, 2022 at 8:53 PM
AM100 Firmware Upgrade for Frozen Accident In Low Battery Scenario
Problem Description:  Milesight IoT has determined that a small percentage of AM100 series sensor displays may stop refreshing, the USB could not be recogn...
Wed, 12 Jan, 2022 at 8:51 PM
AM/EM Sensors Packet Loss in TTNv2
Related Product or Service: AM100, AM102, EM500 series TTNv2 Many of our customers have started testing AM/EM series LoRaWAN sensors on TTN. Both ...
Fri, 7 Jan, 2022 at 11:05 AM