What to Support

When we refer to ‘system(s)’ in this agreement, we mean Milesight branded hardware, software and cloud service that are sold as new and directly purchased from Milesight-IoT or its authorized distributors/resellers.

Who to Support

Milesight-IoT technical support is offered for valuable partners ranging from end-users, system integrators, service providers, distributors and resellers. For end-users, seeking support from a local authorized partner within your country/region is highly recommended.

How to Support


Before you contact our support, make sure you first find your answers via:

  1. Knowledge Base
  2. Academy

Submit a Ticket: https://support.milesight-iot.com/support/tickets/new

Send an email: iot.support@milesight.com

Remote Session: If needed, this is agreed on by you and your technical support

You can refer to this document for more details about what is Ticket system and how to use Ticket:



When to Support

Milesight-IoT China office: 8:45 AM - 6:00 PM (GMT+8), Monday to Friday

Any other time outside this range is agreed on by you and your technical support.