What to Support
When we refer to ‘system(s)’ in this agreement, we mean Milesight branded hardware, software and cloud service that are sold as new and directly purchased from Milesight-IoT or its authorized distributors/resellers.
Who to Support
Milesight-IoT technical support is offered for valuable partners ranging from end-users, system integrators, service providers, distributors and resellers. For end-users, seeking support from a local authorized partner within your country/region is highly recommended.
How to Support
Before you contact our support, make sure you first find your answers via:
Submit a Ticket: https://support.milesight-iot.com/support/tickets/new
Send an email: firstname.lastname@example.org
Remote Session: If needed, this is agreed on by you and your technical support
You can refer to this document for more details about what is Ticket system and how to use Ticket:
When to Support
Milesight-IoT China office: 8:45 AM - 6:00 PM (GMT+8), Monday to Friday
Any other time outside this range is agreed on by you and your technical support.