What to Support


When we refer to ‘system(s)’ in this agreement, we mean Milesight branded hardware, software and cloud service that are sold as new and directly purchased from Milesight-IoT or its authorized distributors/resellers.


Who to Support


Milesight-IoT technical support is offered for valuable partners ranging from end-users, system integrators, service providers, distributors and resellers. For end-users, seeking support from a local authorized partner within your country/region is highly recommended.


How to Support


Self-service


Before you contact our support, make sure you first find your answers via:


  1. Knowledge Base
  2. Academy


Submit a Ticket: https://support.milesight-iot.com/support/tickets/new


Send an email: iot.support@milesight.com


Remote Session: If needed, this is agreed on by you and your technical support


 


When to Support


Milesight-IoT China office: 8:45 AM - 6:00 PM (GMT+8), Monday to Friday


Any other time outside this range is agreed on by you and your technical support.