Hi Terrence,
This is Terry from Milesight IoT Support Team.
For this issue, can you follow the steps below for troubleshooting?
1. Please first check the location of the NFC antenna on your phone. The NFC antenna location on the WS202 is as shown below.
2. Please check whether the plastic sheet on the back of the WS202 has been removed. We need to remove the plastic sheet so that the battery can power the WS202, allowing the NFC to be read properly.
3. When using the Toolbox to read the WS202, make sure to align the NFC locations of the phone and WS202, and do not move the phone or WS202 during the reading process, otherwise, the reading will fail.
If your phone shows that reading has started, it means the NFC antennas of the phone and WS202 are aligned. Please use the same position to read. If it fails during reading, try several times.
If it continues to fail, please record a video showing your reading process so that I can check whether the issue is due to incorrect operation.
Best Regards,
Terry He | Technical Specialist
Xiamen Milesight IoT Co., Ltd.
Building C09, Software Park Phase III, Xiamen 361024, Fujian, China
T:86-592-5085280-5775
Ticket System: https://support.milesight-iot.com
Terrence Spencer
I just purchased 2 - WS202 PIRs.
I have 4 cell phones in my possession with NFC and I can barely get a connection.
I have read all the instructions on getting phone close and locating the NFC chip on my phones, but this will not work
I can't go to customer site and show them how to connect with NFC if it does not work.