Hi Terrence,
Sorry for the late response, we just got back to office from the national holiday.
For the current situation you described, could you please share an operation video or a screen recording from your phone showing the process when the issue occurs? Also, please share the version of Toolbox you are using. The latest Toolbox version is 2.0.7, and I recommend updating to this version first.
In theory, when the phone’s NFC is turned on, if a read fails, we only need to read again from the correct position without moving the phone or the sensor during the process. There is no need to turn the NFC off and on again.
If you try reading again in the same position without turning off NFC, can you see the progress bar appear on Toolbox? If it does appear, does the progress bar increase?
If the progress bar does not appear and the position is indeed the same, to rule out a phone-related issue, could you try testing with another phone to see if the same problem occurs? So far, we haven’t encountered similar cases.
Best Regards,
Terry He | Technical Specialist
I am able to connect if I close the phone app, turn off NFC and then turn it back on. Then open the app and connect.
If I connect and it fails to read the data, I have to repeat the above process.
Hi Terrence,
This is Terry from Milesight IoT Support Team.
For this issue, can you follow the steps below for troubleshooting?
1. Please first check the location of the NFC antenna on your phone. The NFC antenna location on the WS202 is as shown below.
2. Please check whether the plastic sheet on the back of the WS202 has been removed. We need to remove the plastic sheet so that the battery can power the WS202, allowing the NFC to be read properly.
3. When using the Toolbox to read the WS202, make sure to align the NFC locations of the phone and WS202, and do not move the phone or WS202 during the reading process, otherwise, the reading will fail.
If your phone shows that reading has started, it means the NFC antennas of the phone and WS202 are aligned. Please use the same position to read. If it fails during reading, try several times.
If it continues to fail, please record a video showing your reading process so that I can check whether the issue is due to incorrect operation.
Best Regards,
Terry He | Technical Specialist
Xiamen Milesight IoT Co., Ltd.
Building C09, Software Park Phase III, Xiamen 361024, Fujian, China
T:86-592-5085280-5775
Ticket System: https://support.milesight-iot.com
Terrence Spencer
I just purchased 2 - WS202 PIRs.
I have 4 cell phones in my possession with NFC and I can barely get a connection.
I have read all the instructions on getting phone close and locating the NFC chip on my phones, but this will not work
I can't go to customer site and show them how to connect with NFC if it does not work.