Q1: Why the MAC address shown in the DeviceHub is different from the device?
Answer: The MAC address displayed on the device is a range for Ethernet port or Wi-Fi.
Q2: I am trying to connect AM100 in ToolBox, but it says "the password is wrong. please enter it again", I am sure that I didn't change the password. What should I do?
- Check whether you change the default username and password. Default username is admin, password is password.
- Check whether you select correct serial port (USB port).
- Download latest version of ToolBox Software in Milesight website and use new tool to check again.
- Reset the AM100 to factory default: Hold on power button more than 10s.
Q3: Why can't I share the devices in Milesight IoT Cloud?
Answer: Please check if your devices is shared by other users. Milesight IoT Cloud only allows to share devices when you are the owner of the devices.
Q4: How is the number calculated of Alert Email in Milesight IoT Cloud? Is it a cumulative calculation or a monthly calculation?
Answer: Alert Email is calculated monthly, and automatically reset to zero at the beginning of the next month.