Before we start, let's take an example.
Example: You have already inserted the SIM card and still failed to dial up and connect.
- Set "Log Severity" as "Debug", click "Save" and "Apply".
- Reboot your device and check if the configuration/antenna installation is correct.
- If you still cannot dial up nor connect, download the log file. The log file should be named as "[device model]-[download date]-[download time]-[device firmware version]-system_log.tar".
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Step 1: Navigate to “Maintenance/Log/Log Settings”, change the “Log Severity” to “Debug”, and click Save and Apply.
Step 2: Reboot the device. Check if the configuration and/or antenna installation that are related to the problem/error are correct. Take some time to reproduce the bug/error, take note on the operations.
Step 3: After making sure the situation happens again, please navigate to “System Log” and click “Download” button to download the log.
