Q1: UG6X is connected to Milesight IoT Cloud, it's impossible to enable MQTT configuration due to grey options, what should I do?

Answer: If you want to enable MQTT configuration, Milesight IoT cloud mode must be disabled.

Q2: Network server is enabled, but the page of Network Server is blank, what should I do?


1. Try to clear the browser cache.

2. Use another browser (Chrome is recommended).

3. Upgrade the firmware version to the latest one.

4. If it is still blank, please contact Milesight Support for further check.

Q3: I can login the gateway's Web GUI via its Wi-Fi, but when I change the Wi-Fi mode to client and click scan, nothing appears, and I lost the connection to the gateway.

Answer: Please access to the gateway web GUI via Ethernet port and then you can change Wi-Fi mode to client. More info, please refer to this video guide: How to connect a gateway to Wi-Fi network.

Q4: Is it possible to use both Loriot packet forwarder and the Milesight IoT Cloud simultaneously in Milesight gateway?

Answer: No, they can't be used at the same time in Milesight gateway.

Q5: Can UG6X be integrated with SOAP/XML?

Answer: Not Supported now.

Q6: Can you suggest whether the UG6X is connected to AWS via MQTT or LoRaWAN?

Answer: UG6X can be connected to AWS IoT Core directly, please refer to this article: How to Connect UG6x to AWS IoT Core for LoRaWAN.

Q7: Is it possible to install a small MySQL database on the UG65 where we can write data with Node RED?

Answer: Not supported, if you need, please contact Milesight for software customization.

Q8: Does any Milesight gateway have RS232 or RS485 serial port?

Answer: No, if you want to collect data from RS232 or RS485 device, please deploy UC1152 or UC50x.

Q9: If I deploy LoRaWAN gateway at hospital, will the LoRa radio affect the medical equipment?

Answer: LoRa uses ISM band, it will not affect the most common medical equipment.

Q10: Does Milesight gateway support integrate to Azure IoT Hub?

Answer: Yes, you can refer to this article: How to integrate Milesight LoRaWAN Gateway to Microsoft Azure.

Q11: Where should I wired the white and yellow wires of UG67 power cable?

Answer: The white and yellow wires are reversed, please only connect black and red wires to your power supply.

Q12: Does UG6x support using a proxy server?

Answer: UG6x doesn't support proxy server for now.

Q13: Does UG6x support LoRa full duplex?

Answer: Yes, UG6x uses Semtech SX1302 LoRa chip which supports LoRa full duplex.

Q14: Does Milesight gateway support IOT Central Azure?

Answer: Yes, Milesight gateway support connect to IOT Central Azure via MQTT connection, you can refer to this article.

Q15: Does Milesight gateway support LoRaWAN V1.0.3?

Answer: Yes, when selecting LoRaWAN version on Network Server->Profile, please select V1.0.2.

Q16: Does Milesight gateway can stand from external electromagnetic interfere?

Answer: Yes, Milesight gateway has EMC certificates.